Terms and Conditions

Part I — Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of Teemly, an assessment operations and academic reporting platform operated by Teemly Technologies ("Teemly", "we", "us", or "our"). These Terms apply to educational institutions and other organisations that subscribe to, purchase, trial, access, or use Teemly, and to administrators, teachers, faculty members, instructors, students, candidates, parents or guardians where applicable, and other authorised users.

These Terms are intended to be read together with Part II (Privacy Policy), Part III (Data Processing Agreement), Part IV (Student Data Privacy Notice), Part V (Retention and Deletion Policy), any Order Form, proposal, subscription plan, statement of work, service schedule, or other written agreement accepted by Teemly and the relevant institution.

If you use Teemly on behalf of an institution, you represent that you have authority to bind that institution to these Terms. If you do not have that authority, you must not accept these Terms on the institution's behalf.

1. Definitions

For these Terms:

• "Account" means a Teemly user account, institution workspace, student access record, or other authorised access method.
• "Assessment" means any test, examination, quiz, mock test, assignment, practical, coding exercise, written assessment, paper assessment, or other evaluation created, delivered, recorded, graded, or analysed through Teemly.
• "Authorised User" means a person permitted by an Institution to access Teemly.
• "Content" means questions, tests, answer keys, written material, code, files, tags, topics, learning outcomes, grading notes, reports, data, and other material entered, uploaded, generated, or stored through Teemly.
• "Institution" means a school, coaching institute, college, university, training provider, education organisation, or other entity authorised to use Teemly.
• "Institution Data" means data submitted to Teemly by or on behalf of an Institution, including student, teacher, assessment, result, and academic information.
• "Order Form" means any proposal, quotation, subscription confirmation, purchase order accepted by Teemly, online checkout record, or other written commercial document describing the purchased service.
• "Personal Data" means information relating to an identified or identifiable individual, or any equivalent concept under applicable privacy law.
• "Platform" means the Teemly website, web application, assessment environment, coding environment, APIs, reporting features, related software, and services made available by Teemly.
• "Student" includes a learner, candidate, examinee, or other person whose assessment activity is managed through an Institution.
• "User Content" means Content supplied, created, imported, uploaded, or entered by an Institution or Authorised User.
• "Service" means the Platform and related support, hosting, assessment, reporting, and operational services supplied by Teemly.

2. Agreement Structure and Order of Precedence

The agreement between Teemly and an Institution may consist of these Terms, an Order Form, the Data Processing Agreement, the Privacy Policy, product-specific schedules, and any separately signed agreement.

If there is a conflict, the following order will generally apply unless the parties agree otherwise in writing: a separately signed master agreement; the applicable Order Form; the Data Processing Agreement for data-processing matters; these Terms; then other policies referenced by these Terms.

A Student Data Privacy Notice is explanatory and is intended to help students and parents understand data practices. It does not reduce contractual obligations owed to the Institution.

Headings are for convenience only and do not affect interpretation.

3. Purpose and Scope of Teemly

Teemly is designed to help educational institutions manage assessment operations and academic reporting. Depending on the Institution's subscription and configuration, the Platform may support question creation and import, question banks, online assessments, printed assessments, paper-mark recording, MCQ grading, written-response grading, coding assessments, academic reporting, intervention workflows, topic and learning-outcome analysis, integrity-event records, regrading, moderation, exports, and audit records.

Teemly is not a full student information system, enterprise resource planning system, learning management system, admissions system, fee-management system, or permanent statutory archive unless expressly stated in an applicable Order Form.

The Institution is responsible for determining whether Teemly is suitable for its academic, regulatory, examination, accessibility, retention, and operational requirements.

4. Eligibility, Authority, and Institutional Approval

An Institution may use Teemly only through persons authorised to act for that Institution.

An administrator who creates or activates an Institution workspace confirms that the Institution has authorised the use of Teemly and that the administrator has authority to configure users, students, classes, subjects, assessments, and related data.

Where Students are minors, the Institution is responsible for ensuring that the use of Teemly is authorised under applicable law, institutional policy, and any parent or guardian consent requirements that apply.

A Student must not create or use an account or access method except through an Institution-authorised process.

5. Institution Accounts and Workspace Administration

Each Institution is responsible for its own workspace configuration, academic mappings, authorised users, and account administration.

Institution administrators are responsible for:

• granting access only to authorised persons;
• assigning appropriate roles;
• maintaining accurate teacher, student, class, subject, batch, and department mappings;
• removing or disabling access when a user no longer requires it;
• reviewing administrative permissions periodically;
• safeguarding shared or lab-based access methods;
• keeping Institution contact details current; and
• notifying Teemly promptly of suspected compromise, misuse, or unauthorised access.

Teemly may rely on instructions given by an Institution administrator unless Teemly has reason to believe that the instruction is unauthorised or unlawful.

6. User Roles and Access Boundaries

Teemly may support roles such as Platform administrator, Institution administrator, Teacher or Faculty, and Student. Additional roles or permission levels may be introduced over time.

Users must access only the data and features permitted for their role.

Institution administrators may receive broader access than Teachers. Teachers should access only the classes, subjects, assessments, and Students assigned to them or otherwise authorised by the Institution. Students should access only their own authorised assessment experience and permitted results.

Platform administrator access is restricted to legitimate platform operations such as Institution setup, support, security, compliance, incident response, troubleshooting, and service health. Platform administrators must not access Institution Data without an operational, security, legal, support, or compliance reason.

7. Account Credentials and Session Security

Users are responsible for protecting passwords, one-time links, session credentials, access codes, and other authentication information.

Users must not share credentials unless the relevant access method is expressly designed to be shared or managed by the Institution.

Users must report suspected credential compromise or unauthorised access promptly.

Teemly may invalidate sessions, revoke tokens, require password resets, disable accounts, or impose additional authentication measures where reasonably necessary to protect the Platform or Institution Data.

8. Student Access

Students may use Teemly only for assessments and academic activities authorised by their Institution.

Student access may occur through an individual account, invitation, school-approved login flow, lab-style entry flow, or another method supported by Teemly.

Students must not impersonate another Student, use another Student's credentials, attempt assessments not assigned to them, obtain unauthorised answer keys or hidden test cases, or interfere with another Student's assessment session.

The Institution is responsible for verifying that the identity and access method used for a Student is appropriate for the Institution's assessment context.

9. Licence to Use the Platform

Subject to payment of applicable fees and compliance with the agreement, Teemly grants the Institution a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to permit its Authorised Users to access and use the Service for the Institution's internal educational and assessment purposes.

No ownership of Teemly software, source code, design, trademarks, documentation, or underlying technology is transferred to the Institution or any User.

The Institution must not resell, white-label, sublicense, commercially exploit, reverse engineer, copy, modify, or create derivative works from the Platform except to the extent expressly permitted in writing or required by non-waivable law.

10. Acceptable Use

Users must use Teemly lawfully and in accordance with the Institution's educational purpose.

Users must not:

• attempt unauthorised access to accounts, records, databases, source code, infrastructure, or other systems;
• bypass authentication, role checks, rate limits, test restrictions, hidden-test protections, or security controls;
• probe, scan, or test vulnerabilities without Teemly's written authorisation;
• upload malware, malicious scripts, destructive code, or content designed to compromise systems;
• intentionally overload, disrupt, degrade, or deny service to the Platform;
• use the coding execution environment for cryptocurrency mining, denial-of-service activity, scanning, botnet activity, unauthorised network access, persistent hosting, or non-assessment compute;
• scrape or bulk-extract data except through authorised export features;
• use Student Data for advertising, profiling unrelated to education, or unauthorised commercial purposes;
• infringe intellectual property, privacy, confidentiality, or other rights;
• upload unlawful, discriminatory, threatening, sexually exploitative, defamatory, or otherwise prohibited content;
• interfere with another Institution's use of Teemly;
• misrepresent assessment records, identity, marks, review actions, or authority; or
• use the Platform for a purpose materially unrelated to education or assessment unless Teemly agrees in writing.

Teemly may impose reasonable technical limits to prevent abuse and protect availability.

11. Institution and User Content

Institutions and Users remain responsible for User Content they create, upload, import, or submit.

The Institution represents that it has the necessary rights, permissions, and lawful authority to provide Institution Data and User Content to Teemly and to instruct Teemly to process it.

The Institution must not upload copyrighted or licensed assessment materials unless it has permission to store, reproduce, print, distribute, or otherwise use them through Teemly.

Teemly does not claim ownership of Institution-created questions, assessment content, student submissions, or academic records merely because they are stored on the Platform.

The Institution grants Teemly a limited licence to host, reproduce, process, transmit, display, transform, execute, and otherwise use User Content only as necessary to provide, secure, support, maintain, and improve the Service in accordance with the agreement and Privacy Policy.

12. Teemly Intellectual Property

Teemly and its licensors retain all rights, title, and interest in the Platform, software, interface, workflows, documentation, designs, databases, trademarks, branding, algorithms, product features, and other Teemly materials.

No right is granted to use the Teemly name, logo, trade dress, or branding except with Teemly's prior written permission.

Feedback, suggestions, or ideas voluntarily provided to Teemly may be used by Teemly to improve or develop the Service without restriction or compensation, provided that Teemly does not thereby obtain ownership of the Institution's confidential information or personal data.

13. Question Banks and Assessment Content

Teemly may allow Institutions to create, import, tag, organise, review, reuse, and share questions within their workspace.

Questions may include MCQs, written responses, coding questions, answer keys, visible test cases, hidden test cases, difficulty settings, marks, topics, learning outcomes, tags, review status, and other metadata.

Institutions are responsible for deciding who may create, edit, approve, reuse, print, or share question-bank content.

Hidden test cases and confidential answer keys should be treated as restricted assessment material. Users must not intentionally disclose them to Students unless the Institution explicitly intends them to be visible.

14. Online Assessments

Institutions may configure online assessments using settings such as availability windows, duration, attempts, randomisation, negative marking, per-question timing, question order, option shuffling, pass marks, and Student assignments.

The Institution is responsible for reviewing assessment settings before publication.

Teemly is not responsible for an academic consequence caused solely by an Institution's incorrect configuration, such as an incorrect answer key, wrong marks, unintended negative marking, incorrect duration, or assignment to the wrong class, except to the extent caused by a verified Platform defect for which Teemly is legally responsible.

Internet connectivity, browser configuration, device performance, local network restrictions, and third-party outages may affect online assessments. Institutions should use appropriate contingency arrangements for high-stakes assessments.

15. Paper and Offline Assessments

Teemly may allow an Institution to generate printable assessments from tests already configured on the Platform, generate teacher answer keys, and later record marks from paper assessments.

Paper-assessment records may be combined with online results in the same Student academic record and may feed reporting by Student, class, subject, question, topic, or learning outcome where sufficient underlying data exists.

The Institution is responsible for printing, physical distribution, invigilation, collection, physical security, manual correction, and accurate entry of paper marks.

Where Teemly distinguishes absence from a zero score, the Institution must use the appropriate absence status rather than intentionally recording a zero for a Student who did not sit the assessment.

Teemly is not responsible for loss, leakage, unauthorised copying, or compromise of printed papers or answer keys after they have been downloaded or printed by the Institution.

16. Coding Assessments and Code Execution

Coding assessments may permit Students to write, run, debug, and submit source code in supported programming languages.

Code may be executed against visible or hidden test cases in an isolated execution environment provided directly by Teemly or through a service provider.

Execution may be subject to time, memory, process, storage, network, or other resource limits. Code that exceeds limits may fail, terminate, or be rejected.

The coding environment is intended for assessment. It is not a general-purpose development, hosting, or compute service.

Automated test-case results indicate whether submitted code satisfied configured tests. They do not necessarily establish that the code is optimal, secure, original, free of hidden defects, or suitable for production use.

Institutions remain responsible for determining grading rules, partial marks, academic interpretation, and whether human review is required.

17. Assessment Integrity Records

Where enabled, Teemly may record assessment-session events such as tab switching, clipboard activity, fullscreen exits, instruction acknowledgement, auto-submit events, and related timestamps.

These records are evidence for educator review. A recorded event is not, by itself, proof that a Student cheated or committed misconduct.

The Institution is solely responsible for disciplinary findings, academic misconduct determinations, appeals, sanctions, and the weight given to integrity evidence.

Teemly may allow an authorised reviewer to record that an integrity event has been reviewed, together with the reviewer's identity, date, and note. Reviewing an event may change its workflow status without deleting the underlying evidence.

Institutions should communicate applicable assessment-integrity rules to Students before the assessment where required.

18. Automated Grading, Manual Grading, Regrading, and Moderation

Teemly may automatically grade objective questions according to configured answer keys and may evaluate coding submissions against configured test cases.

Written responses and other subjective work may require manual grading.

The Platform may support partial marks, regrading, moderation, original and revised marks, reasons for changes, reviewer notes, timestamps, and related audit records.

The Institution is responsible for the final academic validity of answer keys, grading rubrics, moderation decisions, grade changes, pass standards, and academic outcomes.

Where an automated result appears incorrect or disputed, the Institution should review the underlying response, configuration, and grading rule before relying on the result for a significant academic decision.

19. Reports, Analytics, and Academic Insights

Teemly may generate reports concerning attempts, non-attempts, completion, grading status, scores, class performance, topic performance, learning outcomes, question performance, period comparisons, intervention candidates, coverage gaps, and other academic indicators.

Reports are generated from data available to the Platform. Missing, incomplete, delayed, incorrectly entered, or differently structured data may affect results.

Some reports may expressly exclude assessment types that do not contain the required question-level data.

Comparisons based on small sample sizes, limited attempts, or incomplete records may be less reliable. Where Teemly marks information as not comparable, incomplete, or limited, Users should take that limitation into account.

Reports and insights support educator judgment. They are not a substitute for professional academic evaluation.

20. Academic Decisions and Human Judgment

The Institution, not Teemly, is responsible for final decisions concerning grades, promotion, progression, admissions, ranking, discipline, intervention, remediation, certification, academic standing, or other educational consequences.

Teemly may highlight Students, classes, topics, questions, or outcomes that appear to require attention, but such indicators are decision-support tools.

Institutions should consider relevant context, including absences, pending grading, accommodations, incomplete records, teacher observations, assessment design, and other educational evidence before making significant decisions.

21. Data Exports and Scheduled Reports

Authorised Users may be able to export reports or schedule reports to be delivered to designated recipients.

The Institution is responsible for verifying recipient details, restricting exports to authorised personnel, and protecting files after download or delivery.

Once data is exported from Teemly, the Institution is responsible for the security, storage, retention, sharing, and deletion of the exported copy.

Teemly may log export activity for security and accountability.

22. Artificial Intelligence and Machine-Assisted Features

Teemly may introduce artificial intelligence or machine-assisted features from time to time.

Unless expressly stated otherwise, AI-generated or machine-generated output should be treated as assistance, not as an authoritative academic decision.

Institutions and educators remain responsible for reviewing generated content, grading suggestions, recommendations, classifications, or other outputs before using them for consequential academic purposes.

Where an AI feature materially changes how Personal Data is processed, Teemly will update relevant documentation or provide additional notice where required.

Teemly does not warrant that AI-generated content will be accurate, complete, unbiased, unique, or suitable for a particular educational context.

23. Third-Party Services and Integrations

Teemly may integrate with or depend on third-party services such as cloud hosting, database services, email delivery, authentication providers, coding execution services, payment processors, analytics, logging, or security tools.

Third-party services may have their own terms and privacy practices.

Teemly is not responsible for a third-party service outside Teemly's reasonable control, but Teemly will use reasonable efforts to select and manage service providers appropriate to the role they perform.

If an Institution enables a third-party integration, the Institution authorises Teemly to exchange the data reasonably necessary to provide that integration.

24. Google Sign-In and External Authentication

Where Google or another external authentication provider is offered, the provider authenticates the user and may supply Teemly with permitted account information such as name, email address, and account identifier.

Teemly does not receive the user's external-provider password.

Use of an external provider is also subject to that provider's terms and privacy practices.

25. Trials, Pilots, Free Plans, and Beta Features

Teemly may offer free trials, pilots, evaluation access, beta features, previews, or experimental functionality.

Such features may be limited, changed, suspended, or withdrawn at any time unless an Order Form states otherwise.

Beta or experimental features may contain errors, may not be suitable for high-stakes use, and may not receive the same support or availability commitments as generally available features.

Data created during a trial or pilot may be subject to shorter retention or may be deleted if the Institution does not convert to a paid plan, subject to the Retention and Deletion Policy and applicable agreement.

26. Fees, Subscriptions, Invoicing, and Taxes

Fees, plan limits, subscription periods, payment terms, and included usage are set out in the applicable Order Form, pricing page, invoice, or checkout flow.

Unless otherwise stated, fees are exclusive of applicable taxes, duties, levies, and bank or payment-processing charges.

The Institution is responsible for providing accurate billing information and paying amounts when due.

If withholding tax is required by law, the Institution should provide appropriate withholding documentation.

Teemly may suspend paid features or the Service for material non-payment after reasonable notice, except where the amount is disputed in good faith.

Renewal is governed by the Order Form. No subscription should be treated as automatically renewing unless that is expressly stated in the applicable purchase terms.

27. Refunds, Cancellation, and Plan Changes

Refund eligibility, cancellation rights, upgrades, downgrades, and plan changes are governed by the applicable Order Form or published refund policy.

Unless Teemly expressly agrees otherwise or applicable law requires a refund, fees already paid are non-refundable once the relevant subscription period or service has begun.

If Teemly permanently discontinues a prepaid Service without providing a substantially equivalent replacement, Teemly may provide a pro-rata refund or credit for the unused prepaid period, unless the discontinuation results from the Institution's breach.

Plan changes may alter feature availability, limits, storage, execution capacity, reporting, support, or other entitlements.

28. Usage Limits and Fair Use

Plans may include limits on Students, assessments, attempts, storage, code execution, exports, scheduled reports, question volume, or other resources.

Teemly may enforce plan limits and reasonable technical limits to preserve service stability, security, and fair access.

If usage materially exceeds the purchased plan, Teemly may contact the Institution to upgrade, reduce usage, or agree additional capacity.

Teemly will not intentionally use fair-use restrictions to contradict an expressly purchased entitlement.

29. Availability, Maintenance, and Changes to the Service

Teemly aims to provide a reliable Service but does not guarantee uninterrupted, error-free, or continuously available access unless a separate service-level agreement expressly provides otherwise.

Planned maintenance, emergency maintenance, software updates, hosting issues, internet failures, third-party outages, security incidents, or events outside Teemly's reasonable control may affect availability.

Teemly may modify features, workflows, interfaces, technical architecture, or supported technologies as the product evolves.

Teemly will use reasonable efforts to avoid materially reducing paid core functionality during a committed subscription term without a legitimate technical, security, legal, or operational reason.

30. Support

Support is provided through the channels and service levels applicable to the Institution's plan.

Teemly may request diagnostic information reasonably necessary to investigate a problem.

The Institution must not send unnecessary sensitive data through support channels.

Support access to Institution Data will be limited to what is reasonably necessary for troubleshooting, security, configuration, compliance, or operational assistance.

31. Security Responsibilities

Teemly will use reasonable technical and organisational measures appropriate to the nature of the Service and data processed.

Institutions are responsible for securing their own devices, networks, browsers, physical exam environments, downloaded files, printed assessments, local accounts, and user access.

Security is a shared responsibility. A secure Platform cannot prevent misuse caused by an Institution intentionally sharing credentials, leaving exported data unprotected, misconfiguring permissions, or failing to revoke access.

No internet-based service can guarantee absolute security.

32. Confidentiality

Each party may receive confidential information from the other.

Confidential information includes non-public technical, commercial, security, pricing, assessment, Student, question-bank, roadmap, and business information that is identified as confidential or would reasonably be understood to be confidential.

The receiving party will use confidential information only for the purpose of the relationship, protect it using reasonable care, and disclose it only to personnel, advisers, and service providers who need access and are subject to appropriate confidentiality obligations.

Confidentiality obligations do not apply to information that is lawfully public, independently developed without use of the other party's confidential information, lawfully received from a third party without confidentiality restriction, or required to be disclosed by law.

Where legally permitted, the receiving party will provide reasonable notice before compelled disclosure.

33. Privacy and Data Protection

Personal Data will be handled in accordance with Part II (Privacy Policy) and, where applicable, Part III (Data Processing Agreement).

For Institution-controlled Student and academic data, the Institution generally determines the educational purpose for which data is processed, while Teemly processes the data to provide the Service.

The Institution is responsible for establishing its lawful authority to provide Personal Data to Teemly and to use Teemly for Students, including minors.

Teemly does not sell Student Personal Data and does not use Student assessment data for third-party behavioural advertising.

34. Audit and Activity Records

Teemly may maintain audit and security records for important actions such as login events, account changes, assessment activity, grading, regrading, moderation, review actions, exports, and administrative changes.

Audit records may be retained even after the current value of a record changes where necessary for accountability, security, dispute resolution, legal compliance, or academic governance.

An audit record is not necessarily editable by the User whose action it records.

35. Suspension

Teemly may suspend or restrict access where reasonably necessary to:

• protect the security or integrity of the Service;
• respond to suspected unauthorised access, malware, misuse, or abuse;
• prevent harm to Students, Users, Institutions, or third parties;
• comply with law or a lawful request;
• address material non-payment;
• stop a material breach of the agreement; or
• protect platform stability.

Where reasonably practicable, Teemly will notify the Institution and provide an opportunity to remedy the issue before suspension, except where immediate action is necessary.

36. Term and Termination

The agreement begins when the Institution first accepts the Terms, activates a paid plan, signs an Order Form, or otherwise begins authorised use, and continues until terminated.

Either party may terminate according to the applicable Order Form.

Teemly may terminate or suspend access for a material breach that is not cured within a reasonable period after notice, or immediately for serious security abuse, unlawful conduct, fraud, or conduct that creates material risk.

Termination does not relieve either party of payment obligations or liabilities accrued before termination.

37. Effect of Termination and Exit

After termination, the Institution's access may be disabled.

The Institution should export records it is required to retain before the applicable deletion deadline.

Teemly may offer a limited post-termination export period where operationally feasible and as described in the Retention and Deletion Policy or Order Form.

Institution Data will be deleted, anonymised, or retained according to Part V, applicable law, contractual obligations, security needs, backup rotation, and legitimate dispute-resolution requirements.

Sections that by their nature should survive termination, including confidentiality, intellectual property, payment obligations, liability limitations, dispute provisions, and data-retention obligations, will survive.

38. Warranties and Disclaimers

Teemly will provide the Service with reasonable skill and care consistent with the nature of an online software service.

Except for express commitments in the agreement and to the maximum extent permitted by law, the Service is provided on an "as available" basis.

Teemly does not warrant that the Service will be uninterrupted, completely error-free, immune from all security threats, compatible with every device or browser, or suitable for every examination rule, accreditation requirement, or academic policy.

Teemly does not warrant that reports, automated scores, coding test cases, integrity flags, recommendations, or analytics will independently produce a correct academic decision without educator review.

39. Academic and Assessment Disclaimer

Teemly provides software and information-processing tools. It does not act as an examining board, accreditor, teacher, disciplinary authority, university regulator, or academic decision-maker.

Institutions are responsible for assessment validity, curriculum alignment, accommodations, accessibility, moderation, invigilation, exam policy, disciplinary procedure, and final academic outcomes.

The Institution must not rely solely on an integrity event, automated recommendation, or isolated analytics indicator for a high-impact decision without appropriate review.

40. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, anticipated savings, or business opportunity arising from the agreement, even if advised that such loss may occur.

To the maximum extent permitted by law, Teemly's total aggregate liability arising out of or relating to the Service during any twelve-month period will not exceed the fees paid or payable by the Institution to Teemly for the affected Service during the twelve months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply to liability that cannot lawfully be limited or excluded, and do not limit an Institution's obligation to pay fees lawfully due.

Separate written enterprise terms may provide different liability allocations.

41. Indemnity

To the extent permitted by law, the Institution will indemnify and hold Teemly harmless from third-party claims arising from:

• User Content that infringes third-party rights;
• the Institution's unlawful collection, use, or disclosure of Personal Data;
• the Institution's use of Teemly without required authority, notice, or consent;
• misuse of the Service by the Institution or its Authorised Users; or
• an academic or disciplinary decision made by the Institution in violation of applicable law or its own binding obligations.

This indemnity does not apply to the extent the claim was caused by Teemly's own breach, negligence, wilful misconduct, or unlawful processing.

Any indemnity procedure will be subject to reasonable notice, cooperation, and control of defence.

42. Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, labour disruption, government action, widespread telecommunications failure, cloud-provider failure, internet backbone failure, power-grid failure, or similar events, provided that the affected party uses reasonable efforts to mitigate the impact.

Payment obligations for Services already delivered are not excused solely by a force-majeure event.

43. Governing Law

These Terms and the contractual relationship between Teemly and the Institution are governed by the laws of India, without regard to conflict-of-law rules.

Nothing in these Terms excludes a statutory right or remedy that cannot lawfully be waived.

44. Dispute Resolution

Before commencing formal proceedings, Teemly and the Institution will attempt in good faith to resolve a commercial dispute through written notice and discussion for at least thirty days, unless urgent interim relief is required.

For disputes between Teemly and an Institution arising from a commercial subscription and not resolved through discussion, the parties may refer the dispute to arbitration in Kolkata, India, by a sole arbitrator appointed by mutual agreement, in accordance with the Arbitration and Conciliation Act, 1996, as amended. The language of arbitration will be English.

Courts of competent jurisdiction in Kolkata may be approached for interim or injunctive relief and for matters that are not legally capable of arbitration.

This section does not prevent a Student, consumer, Data Principal, or other person from using statutory complaint, grievance, consumer, or data-protection remedies that cannot lawfully be waived.

45. Notices

Legal notices to Teemly should be sent to support@teemly.in with a clear subject identifying the legal or contractual matter, and may also be sent to the registered or business address stated at the end of this document.

Notices to an Institution may be sent to the email address of its authorised administrator, billing contact, legal contact, or another address stated in the Order Form.

Operational messages, security notifications, service announcements, invoices, and support communications may be delivered electronically.

46. Assignment and Corporate Changes

The Institution may not assign the agreement without Teemly's prior written consent, except as part of a bona fide merger, restructuring, or transfer of substantially all relevant assets where the successor assumes the Institution's obligations and is not a direct competitor of Teemly.

Teemly may assign the agreement as part of a merger, acquisition, restructuring, financing, or sale of all or substantially all of the Teemly business, subject to applicable data-protection obligations.

47. Independent Parties

Teemly and the Institution are independent contracting parties.

Nothing in the agreement creates a partnership, joint venture, fiduciary relationship, franchise, agency, employment relationship, or authority for either party to bind the other except as expressly agreed in writing.

48. No Publicity Without Permission

Teemly will not use an Institution's name, logo, Student work, or endorsement in public marketing materials without the Institution's permission, except where the Institution has independently made the relationship public or applicable law permits the reference.

The Institution must not imply that Teemly endorses the Institution, its academic outcomes, or its assessment practices without written permission.

49. Severability, Waiver, and Entire Agreement

If a provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue.

A failure to enforce a provision is not a waiver of that provision.

The agreement documents described in Section 2 constitute the entire agreement concerning the Service and replace prior statements concerning the same subject, except for fraud or other matters that cannot legally be excluded.

50. Changes to These Terms

Teemly may update these Terms to reflect changes in the Service, law, security practices, or business operations.

Material changes will be communicated through an appropriate channel, such as the Platform, email, or an Institution administrator.

Where a material change requires fresh consent or contractual acceptance under applicable law or an existing agreement, Teemly will seek that acceptance.

The effective date and last-updated date will be displayed with the current Terms.

51. Contact

Teemly Technologies

26, Ashutosh Choudhury Avenue, Kolkata, West Bengal, India - 700019

Email: support@teemly.in

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Part II — Privacy Policy

This Privacy Policy explains how Teemly collects, receives, uses, stores, discloses, protects, retains, and deletes Personal Data in connection with the Service.

It applies to Institution administrators, teachers, faculty, students, parents or guardians where applicable, website visitors, prospective customers, support contacts, and other persons who interact with Teemly.

The exact information processed depends on how Teemly is configured and used.

52. Roles in Relation to Personal Data

For Student and academic data supplied or generated through an Institution, the Institution generally determines the educational purpose for which the data is processed.

Depending on applicable law, the Institution may act as the Data Fiduciary, controller, or equivalent responsible party, and Teemly may act as a Data Processor, service provider, or equivalent processor.

Teemly may separately determine the purposes of processing certain data relating to its own business operations, including account administration, billing, service security, support, legal compliance, fraud prevention, and website operations.

53. Categories of Personal Data We May Process

Teemly may process:

• Institution information such as name, code, type, departments, classes, subjects, programmes, and administrator details;
• administrator and teacher information such as name, email, role, mappings, login status, and activity;
• Student information such as name, Student ID, class, section, batch, subject relationships, teacher relationships, and account status;
• assessment assignments, attempts, answers, source code, written responses, marks, scores, results, absences, grading status, and academic reports;
• question-bank and content-creation metadata;
• regrading, moderation, review, and audit information;
• assessment-integrity events where enabled;
• login, session, token, browser, device, IP, network, security, diagnostic, and error information;
• support requests, attachments, communications, demo requests, and sales enquiries;
• billing and transaction records; and
• other information provided by the Institution or User in connection with the Service.

Teemly encourages Institutions to provide only data reasonably necessary for the assessment workflow.

54. Sources of Personal Data

Personal Data may be received directly from the person concerned, from the Institution, through bulk imports, through account invitations, through assessments and submissions, from an administrator configuring the Platform, automatically through use of the Service, through an authentication or integration provider, from a payment provider, or through support and commercial communications.

55. Purposes of Processing

Teemly may process Personal Data to:

• create and manage Institution workspaces and accounts;
• organise classes, sections, batches, subjects, departments, and mappings;
• create, assign, schedule, deliver, print, grade, and record assessments;
• execute and evaluate coding submissions;
• record paper-assessment marks;
• generate reports, trends, comparisons, and intervention information;
• manage question banks and learning-outcome mappings;
• maintain academic records and audit history;
• authenticate Users and protect accounts;
• enforce permissions and Institution separation;
• prevent abuse and investigate incidents;
• provide customer support;
• send service, security, billing, and operational communications;
• manage subscriptions and transactions;
• comply with legal and contractual obligations;
• establish or defend legal claims;
• improve reliability, usability, and security; and
• create aggregated or de-identified service statistics.

56. Student Data

Student Data is processed for Institution-authorised educational, assessment, academic administration, reporting, support, security, and related purposes.

Students do not obtain a public social profile through Teemly.

Teemly does not sell Student Personal Data.

Teemly does not use Student assessment data for third-party behavioural advertising.

Access to Student Data is limited by Institution membership, role, academic mappings, technical controls, and operational need.

57. Children's Data

Teemly may process data relating to children because it is used by educational institutions.

The Institution is responsible for determining whether parental or guardian notice, consent, verification, or another legal basis is required and for obtaining it where applicable.

Teemly will reasonably assist the Institution with data-protection obligations that apply to Teemly's role.

Teemly does not intentionally use children's Student Data for targeted advertising or unrelated commercial profiling.

Where applicable law imposes special restrictions on behavioural monitoring, tracking, profiling, or processing likely to cause detrimental effects to a child, Teemly and the Institution must configure and use the Service consistently with those requirements.

58. Assessment Integrity Data

Where integrity features are enabled, Teemly may record tab-switch events, clipboard activity, fullscreen events, instruction acknowledgement, auto-submit reasons, timestamps, attempt identifiers, and reviewer activity.

Integrity information is used to support review of the assessment session.

Teemly does not treat a recorded integrity event as an automatic finding of cheating.

The Institution remains responsible for investigation, disciplinary procedure, appeal, and final academic decisions.

59. Automated Grading and Decision Support

Objective questions may be graded against configured answers. Coding submissions may be evaluated against configured test cases. Written responses may require human grading.

Teemly may organise or highlight patterns, incomplete work, weak performance, pending grading, question quality, or other academic signals.

Such processing is intended to support educator decision-making. Teemly does not independently make final decisions about Student discipline, progression, promotion, certification, or academic standing.

60. Cookies, Sessions, and Similar Technologies

Teemly may use essential cookies, local storage, session tokens, and similar technologies to authenticate Users, maintain sessions, protect assessments, enforce security, remember essential settings, and provide core functionality.

If non-essential analytics, advertising, or similar technologies are introduced, Teemly will provide notice or consent controls where required.

This is the notice. On its public pages Teemly uses Google Analytics to count visits, Microsoft Clarity to record how a page is used, and, on blog pages only, a Google Ads conversion tag. None of these load until you accept them, and declining means none of them load at all. You can change that decision at any time using the Cookie choices link in the footer of any page.

None of these technologies operate behind the login. Nothing a signed-in User, Teacher, or Student does inside the Service — including assessments, answers, marks, and Student records — is recorded by them.

Disabling essential browser storage may prevent parts of the Service from functioning.

61. Data Sharing

Teemly may share Personal Data only where reasonably necessary to provide the Service, operate infrastructure, authenticate users, execute code, send email, process payments, monitor security, obtain professional advice, comply with law, respond to lawful requests, or protect rights and safety.

Service providers may include cloud, hosting, database, storage, email, authentication, payment, logging, security, coding execution, and support providers.

Teemly may also disclose information to courts, regulators, law-enforcement bodies, auditors, accountants, insurers, or advisers where required or appropriate.

Teemly does not share Student Personal Data for unrelated third-party advertising.

62. Subprocessors

Where Teemly acts as a processor for an Institution, Teemly may engage subprocessors that provide services necessary to operate the Platform.

Teemly will require subprocessors to handle data consistently with applicable contractual and legal obligations appropriate to their role.

A current subprocessor list may be published or made available to institutional customers on reasonable request.

The Institution authorises the general use of subprocessors subject to the safeguards in the Data Processing Agreement.

63. International Processing and Transfers

Teemly or its service providers may process or store data in India or other jurisdictions depending on the infrastructure used.

Where a cross-border transfer is subject to legal restrictions, Teemly will implement measures required by applicable law and the relevant agreement.

Institutions with specific data-residency requirements should notify Teemly before purchase so those requirements can be assessed and, where agreed, documented.

64. Security

Teemly uses reasonable technical, organisational, and administrative safeguards appropriate to the Service.

Measures may include authentication, password security, role-based permissions, Institution-level scoping, session controls, token revocation, access checks, environment restrictions, audit logging, monitoring, backups, and incident-response procedures.

Security controls evolve over time and may differ by feature and deployment.

No method of transmission or storage can be guaranteed to be completely secure.

65. Personal Data Breaches and Security Incidents

If Teemly becomes aware of a confirmed Personal Data breach affecting Institution Data, Teemly will investigate, contain, mitigate, and remediate the incident as appropriate.

Where notification is required by law or contract, Teemly will notify the relevant Institution and/or affected persons or authority within the applicable timeframe.

Teemly may request reasonable cooperation from the Institution to investigate the incident and provide accurate notifications.

66. Privacy Rights

Depending on applicable law and Teemly's role, individuals may have rights concerning access to information about processing, correction, completion, updating, erasure, grievance redressal, withdrawal of consent where applicable, or nomination.

Where Teemly processes Institution-controlled data on behalf of an Institution, requests should generally be directed first to the Institution.

Teemly will reasonably assist Institutions with valid requests where required by law or contract.

Teemly may verify the identity and authority of a requester before acting on a request.

67. Correction and Accuracy

Institutions are responsible for maintaining accurate Student, teacher, class, subject, and academic mappings.

Authorised Users may correct certain information directly in the Platform.

Where correction cannot be completed through available functionality, an authorised representative may contact support@teemly.in.

68. Data Retention and Deletion

Teemly retains Personal Data only for as long as reasonably necessary for the purposes described in this Policy, the Institution's instructions, academic recordkeeping, security, backup, legal, contractual, billing, audit, and dispute-resolution requirements.

Detailed retention and deletion terms appear in Part V.

Deletion from active systems may occur before deletion from backup systems. Backup copies may remain until overwritten or removed through normal backup rotation.

69. Aggregated and De-Identified Data

Teemly may use aggregated, statistical, or de-identified information to operate, understand, secure, and improve the Service.

Teemly will not intentionally attempt to re-identify properly de-identified information except for legitimate security, compliance, testing, or validation purposes permitted by law.

70. Support and Communications

Teemly may retain support communications, troubleshooting information, account communications, and commercial enquiries for operational, contractual, security, and recordkeeping purposes.

Teemly may send account invitations, password or security notices, assessment-related messages, scheduled reports, service notifications, support messages, invoices, legal notices, and other operational communications.

Marketing communications will include appropriate opt-out mechanisms where required.

71. Payments

Where payments are processed through an external payment provider, the provider may collect payment credentials directly.

Teemly may receive transaction identifiers, payment status, amount, billing information, and other limited transaction data necessary for accounting, support, and subscription administration.

Payment providers operate under their own terms and privacy notices.

72. Business Transfers

If Teemly Technologies or the Teemly business is involved in a merger, acquisition, financing, restructuring, insolvency, or sale of assets, Personal Data may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality safeguards.

73. Legal Requests

Teemly may preserve, access, or disclose information where reasonably necessary to comply with law, legal process, court order, regulatory direction, lawful government request, fraud investigation, security investigation, or the establishment, exercise, or defence of legal claims.

Where legally permitted and appropriate, Teemly may notify the relevant Institution.

74. Changes to the Privacy Policy

Teemly may update this Privacy Policy when services, legal obligations, security practices, or data practices change.

The updated policy will display a revised last-updated date.

Material changes will be communicated through an appropriate channel where required.

75. Privacy Contact

Privacy questions, data requests, correction requests, deletion requests, or complaints may be sent to:

Teemly Technologies

26, Ashutosh Choudhury Avenue, Kolkata, West Bengal, India - 700019

Email: support@teemly.in

Where a request concerns data controlled by an Institution, identify the Institution so the request can be routed appropriately.

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Part III — Data Processing Agreement

This Data Processing Agreement ("DPA") forms part of the agreement between Teemly Technologies and an Institution where Teemly processes Personal Data on behalf of that Institution.

It is intended to supplement, not replace, the Institution's responsibilities under applicable data-protection law.

76. Processing Roles

For Institution-controlled Student, teacher, class, assessment, result, and academic data, the Institution determines the educational purpose and authorised use.

Teemly processes such data to provide the Service according to the Institution's documented instructions, the agreement, Platform configuration, and applicable law.

Where the legal framework uses the terms Data Fiduciary and Data Processor, the parties intend the Institution to act as Data Fiduciary for Institution-controlled data and Teemly to act as Data Processor, unless the circumstances require a different characterisation.

Teemly remains responsible for processing it undertakes for its own independent purposes.

77. Subject Matter, Nature, Purpose, and Duration

• Subject matter: provision of assessment operations, academic reporting, hosting, support, security, and related Teemly services.
• Nature of processing: collection, receipt, organisation, storage, retrieval, consultation, transmission, execution, grading, recording, analysis, reporting, export, security monitoring, support, deletion, and other processing necessary to provide the Service.
• Purpose: to operate the Institution's Teemly workspace and provide the functions authorised by the Institution.
• Duration: for the term of the Institution's use of Teemly plus the applicable retention, backup, legal, and deletion periods described in Part V or the Order Form.

78. Categories of Data Subjects

Data subjects may include:

• Students and candidates;
• parents or guardians where their information is provided;
• teachers, faculty, instructors, tutors, and academic staff;
• Institution administrators and other authorised personnel;
• prospective users or invited users; and
• support, billing, or other contacts associated with the Institution.

79. Categories of Personal Data

Personal Data may include:

• names, Student IDs, enrolment identifiers, and academic identifiers;
• email addresses and account identifiers;
• Institution, class, section, batch, subject, department, programme, and teacher mappings;
• assessment assignments, attempts, responses, source code, submissions, marks, scores, grades, and results;
• absence and participation information relating to assessments;
• grading notes, regrading history, moderation records, and reviewer information;
• question-level, topic-level, outcome-level, and performance analytics;
• integrity-event data where enabled;
• login, session, device, browser, IP, security, and audit information;
• support communications; and
• other Institution-provided data necessary to provide the Service.

The Institution should not intentionally provide special-category or highly sensitive data that Teemly does not need for the assessment workflow.

80. Documented Instructions

Teemly will process Institution-controlled Personal Data only on documented instructions from the Institution, except where processing is required by applicable law.

The agreement, Order Form, Platform configuration, administrator actions, support requests, and authorised use of the Service constitute documented instructions.

If Teemly believes an instruction violates applicable law, Teemly may suspend the relevant processing and inform the Institution where legally permitted.

81. Confidentiality of Personnel

Teemly will limit access to Institution-controlled Personal Data to personnel and contractors who need access for authorised operational purposes.

Persons with access will be subject to confidentiality obligations appropriate to their role.

Teemly will maintain reasonable access controls and will periodically review privileged access as appropriate.

82. Security Measures

Teemly will maintain reasonable security measures designed to protect Institution-controlled Personal Data from unauthorised access, alteration, disclosure, destruction, or loss.

Measures may include:

• authentication and role-based access;
• Institution-level access scoping;
• password hashing or equivalent secure password handling;
• session and token controls;
• access checks before sensitive actions and report downloads;
• restricted administrative routes and privileged access;
• audit and security logging;
• monitoring and incident investigation;
• production environment controls;
• backup and recovery arrangements;
• secure development and change-management practices; and
• contractual safeguards with relevant service providers.

Security measures may evolve as the Platform changes.

83. Subprocessors

The Institution authorises Teemly to engage subprocessors for hosting, storage, database, email, authentication, payment, coding execution, logging, monitoring, support, and related infrastructure functions.

Teemly will impose data-protection and confidentiality obligations appropriate to the subprocessor's role.

Teemly remains responsible for its obligations under this DPA notwithstanding the use of subprocessors, subject to applicable law and the main agreement.

A current list of material subprocessors may be made available upon reasonable request or through a published subprocessor page.

84. International Transfers

If Institution-controlled Personal Data is transferred across national borders, Teemly will take measures required by applicable law and any agreed data-residency commitments.

The Institution will inform Teemly before purchase if it requires data to remain in a specific jurisdiction.

No data-residency commitment applies unless expressly agreed in writing.

85. Assistance With Data Principal or Data Subject Requests

Taking into account the nature of processing, Teemly will provide reasonable assistance to enable the Institution to respond to valid requests concerning access, correction, updating, completion, erasure, consent withdrawal, grievance, or similar rights where applicable.

Where a request is received directly by Teemly and concerns Institution-controlled data, Teemly may refer the requester to the Institution and notify the Institution.

Teemly may require reasonable verification before assisting with a request.

86. Data Accuracy and Minimisation

The Institution is responsible for the accuracy, relevance, and lawfulness of data it supplies.

Teemly will process only data reasonably necessary to provide the Service and perform agreed functions.

The Institution should avoid uploading unnecessary sensitive information, identification documents, health information, financial information, or other data not required by the assessment workflow.

87. Security Incident Notification

If Teemly confirms a Personal Data breach affecting Institution-controlled data, Teemly will notify the Institution without undue delay where required by law or contract.

The notice may include, as information becomes available, the nature of the incident, categories of data affected, likely consequences, containment measures, remediation, and contact details.

The Institution will reasonably cooperate with Teemly and is responsible for notifications or actions allocated to the Institution by applicable law, except to the extent Teemly is directly responsible for them.

88. Compliance Information and Audits

Teemly will make available information reasonably necessary to demonstrate compliance with this DPA, subject to confidentiality, security, proportionality, and protection of other customers' information.

If an Institution reasonably requires an audit because of a specific compliance obligation or substantiated security concern, the parties will agree scope, timing, method, confidentiality, and cost.

Teemly may satisfy audit requests through independent reports, certifications, questionnaires, documentation, or remote review where appropriate.

An audit must not compromise Teemly security, source code, other customers, or privileged information.

89. Assistance With Risk Assessments and Regulatory Obligations

Where required by applicable law and taking into account the nature of Teemly's processing, Teemly will provide reasonable information to help the Institution conduct data-protection impact assessments, risk reviews, breach assessments, or regulatory consultations relating specifically to its use of Teemly.

The Institution remains responsible for obligations that apply to it as the party determining the educational purpose of processing.

90. Government and Law-Enforcement Requests

If Teemly receives a legally binding request for Institution-controlled data, Teemly may respond as required by law.

Where legally permitted, Teemly will use reasonable efforts to notify the Institution before disclosure.

Teemly may challenge or narrow a request where appropriate and reasonably practicable, but is not required to violate law or expose Teemly to legal sanction.

91. Return, Export, and Deletion

During the subscription term, the Institution may use available export functions to retrieve data.

On termination, Teemly will delete or anonymise Institution-controlled Personal Data according to Part V and the applicable agreement, unless retention is required or permitted by law or necessary for security, backup, dispute, or legal purposes.

Where feasible and agreed, Teemly may provide a limited period for final data export before deletion.

Backup copies may persist until normal backup rotation is complete.

92. Child and Student Data

The Institution is responsible for establishing the lawful authority for processing Student data, including any required parent or guardian permissions.

Teemly will process child and Student data only for Institution-authorised educational, assessment, support, security, and related purposes.

Teemly will not sell Student Personal Data or use it for third-party targeted advertising.

93. Integrity and Monitoring Data

Where the Institution enables assessment-integrity controls, the Institution instructs Teemly to collect and process the configured event data for assessment administration and review.

The Institution is responsible for determining whether notice or consent is required before enabling such controls and for the disciplinary use of the resulting evidence.

Teemly will not independently classify a Student as having cheated solely because an integrity event was recorded.

94. DPA Liability and Precedence

Liability under this DPA is subject to the liability provisions of the main agreement unless applicable law requires otherwise.

If this DPA conflicts with the main Terms concerning the processing of Institution-controlled Personal Data, this DPA controls for that processing.

95. DPA Contact

Data-processing questions may be sent to support@teemly.in.

Service Provider:

Teemly Technologies

26, Ashutosh Choudhury Avenue, Kolkata, West Bengal, India - 700019

ANNEX A — PROCESSING DETAILS

• Processing subject matter: educational assessment operations and academic reporting.
• Processing duration: subscription term plus applicable retention and deletion periods.
• Processing frequency: continuous or as triggered by Institution and User activity.
• Data subjects: Students, teachers, faculty, Institution administrators, parents or guardians where included, and other authorised Institution contacts.
• Data categories: identifiers, contact information, academic mappings, assessment data, submissions, marks, results, source code, grading records, integrity events, usage records, technical logs, and support information.
• Special or sensitive data: not intentionally required as a standard feature. Institutions should not upload unnecessary sensitive data.
• Purpose: provision, security, support, maintenance, reporting, and lawful administration of Teemly.

ANNEX B — SECURITY MEASURES

Security measures may include role-based access control, Institution isolation, password security, session controls, token revocation, access checks, restricted privileged routes, audit logging, monitoring, backup and recovery, production controls, incident response, and service-provider contractual safeguards.

These measures are described at a functional level and may be replaced with controls that provide equivalent or stronger protection as the Platform evolves.

ANNEX C — SUBPROCESSOR CATEGORIES

Teemly may use subprocessors in categories including cloud hosting, managed databases, storage, content delivery, email delivery, authentication, payment processing, coding execution, error monitoring, security monitoring, support, analytics used for service operations, and professional services.

A named list may be maintained separately so that service-provider changes do not require rewriting this entire agreement.

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Part IV — Student Data Privacy Notice

This notice explains in simpler language how Teemly uses information about Students.

Your school, coaching institute, college, university, or other educational institution uses Teemly to run or record assessments. In most cases, your Institution decides why Teemly is used and what information is placed on the Platform.

96. What Information About a Student May Be Used

Depending on the Institution, Teemly may use your name, Student ID, class or batch, subjects, teachers, assigned assessments, answers, source code, marks, scores, results, absences, grading information, and activity connected with an assessment.

Teemly may also process technical information needed to keep the assessment working and secure, such as session, browser, device, network, and security information.

97. Why Student Information Is Used

Student information is used to show the correct assessments, save answers, run coding submissions, calculate or record marks, support teacher grading, create reports, keep academic records, help teachers identify what may need attention, and protect assessment access.

Teemly does not sell Student Personal Data.

Student assessment data is not used for third-party behavioural advertising.

98. Who Can See Student Information

Depending on Institution settings, Student information may be available to the Student, authorised teachers or faculty, Institution administrators, and authorised Teemly personnel when necessary for support, security, compliance, or platform operation.

Student information is not intended to be public.

99. Integrity Events

Some assessments may record events such as leaving the assessment tab, using the clipboard, exiting fullscreen mode, or an automatic submission.

An event does not automatically mean that a Student cheated.

Teachers or authorised Institution staff may review the event together with the surrounding circumstances.

100. Automated Scoring

Some answers may be scored automatically.

For example, MCQs can be compared with the answer chosen by the teacher, and coding submissions can be run against test cases.

Written answers may be graded by a teacher.

If a Student believes a result is wrong, the Student should use the Institution's normal review or appeal process.

101. Student Responsibilities

Students must use only their own authorised access, must not try to open another Student's assessment or result, must not share restricted assessment access, must not interfere with Platform security, and must not submit harmful code.

Students should follow their Institution's assessment and academic-integrity rules.

102. Parents and Guardians

Where a Student is a minor, the Institution is responsible for providing notices and obtaining parent or guardian permission where required.

A parent or guardian with a question about Institution-controlled Student data should normally contact the Institution first.

103. Correction, Access, and Deletion Requests

A Student or parent who wants to correct, access, or request deletion of Institution-controlled data should normally contact the Institution.

The Institution may contact Teemly where assistance is required.

Teemly may need to retain some information where legally required or necessary for security, audit, backup, dispute, or academic-record purposes.

104. Student Data Contact

For questions about Student data, contact the relevant Institution first.

Institutions and authorised requesters may contact Teemly at support@teemly.in.

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Part V — Retention and Deletion Policy

This Policy describes Teemly's general approach to retaining, exporting, deleting, and anonymising data.

Actual retention may differ where an Order Form, legal obligation, investigation, dispute, backup cycle, or Institution instruction requires a different period.

105. General Retention Principles

Teemly aims to keep data only for as long as reasonably necessary for:

• providing the Service;
• maintaining Institution academic records;
• reporting and audit history;
• security and incident investigation;
• support and service reliability;
• billing and accounting;
• legal and regulatory compliance;
• dispute resolution;
• fraud and misuse prevention; and
• backup and disaster recovery.

Where data is no longer required, Teemly may delete or anonymise it.

106. Default Retention Framework

The following periods are general operational defaults, not absolute promises. An Institution may request shorter retention where technically and legally feasible, and legal or contractual requirements may require longer retention.

• Active Institution account data: while the Institution uses the Service.
• Teacher and administrator accounts: while active, then deactivated or deleted on Institution instruction or after termination subject to audit, legal, and security requirements.
• Student records: while required by the Institution for academic use, subject to deletion instructions and legal requirements.
• Assessment assignments, submissions, marks, results, and reports: while required by the Institution for academic records and reporting.
• Paper-assessment records: treated consistently with other assessment records once entered into Teemly.
• Questions, tests, answer keys, tags, and test cases: while required by the Institution or relevant authorised creator, subject to account status and applicable deletion requests.
• Regrading and moderation records: retained with the associated academic record for accountability unless deletion is required and technically appropriate.
• Integrity-event records: retained for the period reasonably necessary for assessment review, academic governance, dispute handling, or Institution policy.
• Audit, usage, and security logs: normally 12 to 24 months unless a longer period is needed for investigation, legal compliance, or security.
• Compliance acceptance records: generally for the duration of the Institution's use plus up to three years, or longer if required to establish legal acceptance or defend a claim.
• Billing and transaction records: retained for periods required by accounting, tax, and legal obligations.
• Support records: retained for a reasonable period based on the nature of the request, security needs, and support history.
• Backups: retained until normal backup rotation removes or overwrites the relevant copy.

107. Institution Deletion Requests

An authorised Institution representative may request deletion of:

• Student records;
• teacher or administrator accounts;
• class, batch, subject, or mapping data;
• assessment assignments, submissions, and results;
• Institution-created questions and tests;
• reports;
• Institution account data; or
• other Institution-controlled records.

Requests should be sent to support@teemly.in or submitted through another supported administrative process.

108. Verification Before Deletion

Before acting on a deletion request, Teemly may verify:

• the identity of the requester;
• the requester's authority to act for the Institution;
• the Institution and records concerned;
• whether deletion would affect another legally required record;
• whether the request conflicts with a litigation hold, security investigation, or legal obligation; and
• whether an export is required before deletion.

Teemly may ask for confirmation before performing an irreversible deletion.

109. Deletion Timeline

After a verified deletion request, Teemly will aim to delete or anonymise applicable data in active production systems within 30 days unless a different period is agreed or a legal, security, technical, backup, or investigation reason requires additional time.

This target does not mean that every backup copy will disappear within 30 days.

Backup copies may remain inaccessible to normal Users until removed through normal backup rotation.

110. Data That May Be Retained After a Deletion Request

Teemly may retain limited data where reasonably necessary for:

• legal compliance;
• tax or accounting obligations;
• security investigation;
• fraud or misuse prevention;
• audit history;
• dispute resolution;
• establishment or defence of legal claims;
• contractual recordkeeping;
• backup recovery; or
• proving that a deletion or compliance request was completed.

Where possible, retained data will be minimised, restricted, or anonymised.

111. Account Closure

When an Institution stops using Teemly, it may request data export, partial deletion, full deletion, or account deactivation, subject to the agreement.

Teemly may disable normal access after termination.

Institutions are responsible for exporting records they are legally or institutionally required to preserve before the applicable deletion deadline.

112. Student-Specific Deletion and Correction

An Institution may request correction or deletion of an individual Student's data.

If deletion would remove part of an official academic record, the Institution is responsible for determining whether the information must first be retained outside Teemly or whether deletion is legally permissible.

Teemly may retain minimal audit information where necessary to establish that a correction or deletion occurred.

113. Deletion of Questions and Assessments

Deleting a question or assessment may be restricted where it is already part of a completed Student record, result, moderation history, or audit trail.

Where necessary to preserve academic history, Teemly may archive or deactivate content rather than removing every historical reference.

Institutions should avoid deleting assessment content that is required to explain or defend an existing Student result.

114. Deletion From Backups

Backups are designed for service recovery and may not support selective deletion of individual records in every backup set.

Data deleted from active systems may therefore remain in encrypted or access-restricted backups until the relevant backup expires or is overwritten.

If a backup is restored, Teemly will take reasonable steps to reapply deletion states where operationally required.

115. Export Before Deletion

Where export functionality is available, the Institution should download required Student, assessment, and reporting records before requesting deletion or closing the account.

Teemly does not guarantee that historical data can be reconstructed after deletion has completed.

116. Retention Policy Changes

Teemly may update default retention periods as legal requirements, product architecture, security practices, or Institution needs evolve.

Material changes that significantly affect Institution Data will be communicated where appropriate.

117. Retention Contact

Retention, export, deletion, and correction requests may be sent to:

Teemly Technologies

26, Ashutosh Choudhury Avenue, Kolkata, West Bengal, India - 700019

Email: support@teemly.in

FINAL PROVISIONS

This consolidated document is designed so that Teemly may publish the Parts together or publish the Privacy Policy, Data Processing Agreement, Student Data Privacy Notice, and Retention and Deletion Policy as separate legal pages.

If published separately, cross-references should be updated to point to the correct live URLs.